Trust & safety, fraud, chargebacks
Run clean and you keep top-tier payments and users who trust you. We tune moderation, fraud, and chargebacks to protect both.
- Under 2%
- where our own chargebacks currently run
- 3 ways
- Consult, Embed, Run
- $0 to $350M
- revenue our operators built
How we think about trust & safety, fraud, chargebacks.
Trust and safety is where dating brands either keep their processor relationships or lose them. Moderation that misses, fraud rules that are too loose, and payment routing that nobody owns: any one of those will put your account at risk.
We tune moderation and fraud rules, pick and integrate the right vendors, and rework payment routing to bring chargebacks down. Our own brands currently run under 2%, and we bring the same operating standard to partners.
Any of these sound familiar?
Your chargebacks are creeping toward the processor's threshold.
Moderation is reactive and understaffed.
Fraud and fake profiles are eroding user trust.
A processor has warned you, or you fear one will.
Where this hurts.
Fraud and weak moderation do not just hurt users, they put the whole business at risk: chargebacks climb, processors pull access, and you end up on unreliable, high-cost payment rails. The fraud-tolerant end of the category lives one ban away from collapse, and most teams only take it seriously after the damage is done.
The work, spelled out.
- 01
Tune moderation to your risk
Trust and safety integrated to your product and audience, not a bolted-on filter.
- 02
Catch fraud without taxing real users
Fraud rules and review flows that stop bad actors while leaving good ones alone.
- 03
Protect processor access
We rework payment routing and vendor mix to cut chargebacks and keep top-tier processors.
- 04
Keep it low and stable
The reporting and operating discipline to hold chargebacks down over time.
- 05
Run it like we run ours
The same operation that protects our own brands, applied to yours.
The result a partner sees.
- 01
Chargebacks down and stable, with processor access protected.
- 02
A safer product that users and the app stores trust.
- 03
Fraud caught without taxing the real users.
Tangible artifacts, not slides.
A fraud, moderation, and chargeback audit.
Tuned fraud rules and review flows.
A payment-routing and vendor plan.
Chargeback reporting and an operating cadence.
Three ways to bring us in.
We audit fraud, moderation, and chargebacks and hand you the fixes.
We embed to stand up the rules and the routing.
We run trust, safety, and fraud ops as your team, the same operation that protects our own brands.
Most agencies. Then us.
- Sells a moderation tool.
- Treats it as compliance.
- Has never lost a processor.
- Runs the operation and owns the chargeback number.
- Treats clean payments as a competitive advantage.
- Keeps top-tier processors by running clean.
We tune moderation and fraud rules, pick and integrate the right vendors, and rework payment routing to bring chargebacks down.
Running clean is why we keep top-tier processor access and our own chargebacks currently run under 2%. We bring the same discipline to your business.
Honest answers, before you ask.
Want this run, not just recommended?
Tell us where trust & safety, fraud, chargebacks is hurting. We will tell you what we would do. Then we will do it, or run it for a single management fee.